Support
Quick answers to the most common questions. If yours isn't here, get in touch.
Contact us
Write to contato@contacal.com. Include your account email and, if your question is about a payment, where you subscribed: App Store, Google Play or our website.
Cancel your subscription
- iPhone or iPad (App Store): Settings → your name → Subscriptions → ContaCal → Cancel Subscription. Open App Store subscriptions
- Android (Google Play): Play Store → profile picture → Payments & subscriptions → Subscriptions → ContaCal → Cancel subscription. Open Google Play subscriptions
- Website (card or Pix): in ContaCal, open Profile and, under Subscription, tap Cancel Subscription.
You keep access until the end of the period you already paid for. On the App Store and Google Play, cancel at least 24 hours before renewal.
Restore a purchase
New phone or reinstalled the app? Sign in to your ContaCal account, open the menu → Plans and tap Restore purchases, using the same Apple or Google account you bought with.
Refunds
- App Store purchases: refunds are requested from Apple. Request a refund from Apple
- Google Play purchases: refunds are requested from Google. See how to request a refund from Google
- Website purchases: you have a 7-day guarantee after your first purchase. Cancel under Profile → Subscription and you get a full refund.
Account and sign-in
ContaCal has no passwords: we email you a code. If it doesn't arrive within a few minutes, check your spam folder and request a new code.
To delete your account and all your data, see Delete your account. Deleting your account does not cancel an App Store or Google Play subscription: cancel it in the store first.
See also the Terms of Service and the Privacy Policy.